Event Production: Making the Human Connection Through Customer Service.
Our team at L!VE embraces our core values more than any other group I have been a part of. My background includes stints as Executive Creative Director at Interbrand and Design Manager at Dell Computer, two companies that put customer service as a priority.
Collaboration, empathy, curiosity, and gratitude are values that guide and drive us. This perspective coupled with direct feedback from our customers resulted in one of our key differentiators – HTX (High Touch Execution). HTX is where human connection – full of vulnerability, voice, and vibe – meets operational excellence. The culmination of pre-planning sessions comes together as image, sound, and emotion. Human connection with its depth and efficacy, turns intentions into actions and expectations into executions. These are expressed in the most meaningful moments of the brands we have the pleasure to partner with.
According to a study by Forrester Consulting, “For 86% of customers, good customer service turns one-time clients into long-term brand champions. Good customer experiences create customers who are satisfied, loyal, and more likely to buy from the brand. 83% of customers agree that they feel more loyal to brands that respond and resolve their complaints.” Anyone can execute, complete a task, perform what is expected, and say they’re done. At L!VE where others end, we begin. After all, it’s not about just getting it done, it’s about the way it feels when getting it done, is done right.
During my first year at L!VE, I was fortunate enough to partner with DroneUp and their signature tradeshow: AUVSI Xponential. Afterward, our client, Amy Smith Sr. Director, Marketing and Communications remarked: “My experience with the L!VE team was beyond expectation. I was moved by their exceptional teamwork and ‘no job is too small or too big’ can-do attitudes. The team helped with operational logistics, sponsorship graphics, and a gorgeous photo-op/brand activation. I’m officially a L!VE fan! You’re simply the best.”
Gratitude of this kind is why I am so passionate about what I do and remain eager to help our partners with their events or experiences. Learn more about L!VE our work and our team here: gowithlive.com
Creative Director, L!VE